Returns & Refunds

RETURNS

We will accept returns and offer a refund or exchange within 30 days of purchase. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Partial refunds may be offered in the case of books with obvious signs of use, any item not in its original condition, any item that is damaged or missing parts for reasons not due to our error, or any item that is returned more than 30 days after delivery

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

LATE OR DELAYED REFUNDS

If you have been notified of the approval of your refund but have not received it within fourteen days, please contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@foxandbeagle.com.

EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@foxandbeagle.com and send your item to 48 Lorrimore Road, London, SE17 3LZ.

SHIPPING

To return your product, send it to 48 Lorimore Road, London, SE17 3LZ.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

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